Administrative Quality Satisfaction Survey

The Administrative Quality Satisfaction Survey closed on April 30, 2024.

Results of the survey will start to be shared with employees during the summer.

Employee experience, engagement, and feedback will continue to inform our strategic priorities and help UW-Madison identify innovative opportunities to make this university a great place to work for everyone. 

The Administrative Quality Satisfaction Survey (AQSS) asks participants to provide important insights about their experience with these services. Questions relate to administrative activities at both the campus and local levels.

Survey results will be used to assess and improve overall satisfaction with UW-Madison’s administrative services. The survey results will also provide valuable baseline metrics for administrative transformation at UW-Madison, including the transition to Workday in July 2025. Improvements could include investments in resources, staffing, and employee training and development.

The survey is not being used to evaluate budgets or employee performance. 

About the Survey

The survey will be available in English, Spanish, Chinese, Hmong, Tibetan, and Nepali.

The survey is a mix of open-ended response questions and questions that ask participants to rate their levels of satisfaction on a given scale.

10-15 minutes for the rating portion; more time may be required depending on the level of detail provided in the open-ended responses.

Participants do not need to complete the survey all at once. They can return to the survey by clicking the link provided in the original email.

The survey asks participants to reflect on their experience with seven categories of administrative services:

  • Communications
  • Facilities
  • Finance
  • General Administration
  • Human Resources
  • Information Technology
  • Research Administration

UW-Madison has partnered with a third-party organization called HelioCampus to distribute the survey and keep survey responses confidential. Survey respondent identities will not be shared by HelioCampus to UW-Madison, except when there are legal reporting requirements related to harassment, abuse, or threat of harm.

Frequently Asked Questions

Below are answers to frequently asked questions about the Administrative Quality Satisfaction Survey.

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How will the survey be delivered?

You will receive an email from Provost Isbell & VCFA Cramer from the email address noreply@qualtrics-research.com.

Each email will include a unique link to take the Qualtrics Survey. Please DO NOT forward this email or share your link with others, as this link is completely unique to you.

Is the survey mobile-friendly?

You can take the survey on your mobile or tablet device but we recommend using a desktop computer or laptop due to the length of the survey and the opportunity to provide written feedback.

If you don’t have access to a computer, laptops and computer stations will be available for you to use. You can also visit one of the campus InfoLab locations to take the survey.

More information on locations of available computer stations will be added here in the coming months.

Who is able to take the survey?

The survey is open to all faculty, staff, postdoctoral, and graduate assistant employees.

What do I do if I have not received my survey link yet?

Please check your junk and “other” email folders to ensure it did not get filtered out of your inbox.

If you do not find the email, please contact adminqualitysurvey@vc.wisc.edu.

How will survey results be used?

Survey results will primarily be used to assess and improve overall satisfaction with UW-Madison’s administrative services.

The survey is not being used for evaluation of budgets or employee performance.

What if I can't finish the survey all at once?

If you cannot finish the survey all at once, you may return to it later. You will exit the survey when needed and use the link in your email to start the survey again.

I can no longer access my unique survey link. Why does it say that my survey has already been completed even though I did not complete it?

This can happen if you forward your email survey and the recipient uses your unique link to complete the survey. If this has happened to you, please contact adminqualitysurvey@vc.wisc.edu to request a new link.

Will the survey be available in multiple languages?

Yes, the survey will be available in English, Spanish, Chinese, Hmong, Tibetan, and Nepali.

I don't use a computer as part of my regular job. Can I still participate in the survey?

Yes. If you don’t have access to a computer, laptops and computer stations will be available for you to use. You can also visit one of the campus InfoLab locations to take the survey.

Please contact your supervisor or human resources representative if you have additional questions.

What is the difference between campus and local units?

Campus-level units serve the broader university. The Office of Human Resources and Madison Budget Office are considered campus-level units.

Local units serve the unit in which they immediately reside. The human resources team in the School of Business and the finance & budget team in Recreation & Wellbeing are both local units.

What is HelioCampus?

HelioCampus is a benchmarking consortium with more than 70 active members. Members are colleges and universities from around the country. UW-Madison has been a member of the HelioCampus consortium since 2016.

Additional Support

If you need help or additional support, including accessibility questions, please contact adminqualitysurvey@vc.wisc.edu